Privacy Policy
Last updated: 5th August 2026. Black Lamb Systems is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share your information, and sets out your rights under UK GDPR.
1. Who We Are
Black Lamb Systems is the data controller for personal data collected via this website. You can contact us at: James@blacklambsystems.com | 01913130007 | 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Black Lamb Systems is registered with the UK Information Commissioner's Office (ICO) under registration number [ZC215179].
2. What Data We Collect
We may collect the following categories of personal data: name, email address, telephone number, company name, and any information you choose to provide via our contact and enquiry forms. We also collect technical data such as IP address, browser type, device type, and pages visited via cookies and analytics tools.
3. How and Why We Use Your Data
We process your data on the following lawful bases under UK GDPR: (a) Consent — where you have submitted a form or opted in to communications; (b) Legitimate Interests — to respond to enquiries, improve our services, and market our services to prospective clients; (c) Contractual Necessity — to deliver services to existing clients. We use your data to respond to your enquiries, deliver agreed services, send relevant marketing communications (where you have consented), and improve the performance of our website.
4. How Long We Keep Your Data
We retain contact and enquiry data for up to 3 years from the date of last contact, unless a longer retention period is required by law or contract. Client project data is retained for the duration of the engagement and up to 7 years thereafter for legal and accounting purposes. You may request deletion at any time (see Your Rights below).
5. Third Parties We Share Data With
We do not sell your personal data. We may share data with trusted third-party service providers who support our operations, including: website hosting and infrastructure providers, email and CRM platforms, analytics providers (e.g. Google Analytics), and advertising platforms (e.g. Google Ads, Meta) for campaign management purposes. All third parties are required to handle your data in accordance with applicable data protection law.
6. Cookies & Tracking Technologies
Our website uses cookies to support site functionality and to analyse traffic. Cookies used include: essential/functional cookies required for the site to operate, and analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You may manage or withdraw cookie consent at any time via our website cookie settings banner or your browser preferences. For full details, please refer to our cookie settings.
Advertising & Tracking Pixels: We use tracking technologies, including the Meta Pixel, Meta Conversions API, and Google Ads Conversion Tracking. These tools collect pseudonymised data (such as page views, button clicks, and hashed email addresses) to measure campaign performance, build custom audiences, and serve targeted advertisements across third-party platforms. These non-essential tracking pixels are only activated once you grant explicit consent via our cookie consent banner.
7. International Data Transfers
Some of our third-party providers may transfer your data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO).
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, secure cloud hosting, strict access controls, and regular review of our storage systems.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data: the right to access a copy of your data; the right to rectification of inaccurate data; the right to erasure ('right to be forgotten'); the right to restrict or object to processing; the right to data portability; and the right to withdraw consent at any time. To exercise any of these rights, please contact us at James@blacklambsystems.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
10. Automated Decision-Making and Profiling
We do not use your personal data to carry out automated decision-making or profiling that produces legal or similarly significant effects on you.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated 'Last updated' date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at James@blacklambsystems.com or write to us at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.